During my visit to the Jaipur Literary Festival and stay at Le Meridien, I had an opportunity to interact with Sanjay Gupta, the General Manager of Le Meridien, Jaipur. Since my stay at the property was excellent, I was curious to understand thoughts of the General Manager. So, below is what I gathered as an information from him.
Interaction with Sanjay Gupta, GM, Le Meridien Jaipur
How do you differentiate Le Meridien Jaipur with that of competitors?
Le Meridien Jaipur is a resort having 126 rooms. So it's a great property for destination wedding unlike other big inventory hotels. It happens like the entire hotel belongs to one guest. We get many inbound guests from UK, France and US. We hold many MICE conferences. Corporate hotels market segments are different .
We do food and beverage which is theme based. Our tea and coffee break is just not simple tea or coffee break. It revolves around a theme for example for chocolate theme, cookies would be chocolate cookies, drinks would also be based on chocolates.
In any kind of theme setting, food is very well thought about. For example, for a Rajasthani setting, cuisine is paid special attention to. In Lucknawi cuisine for Sangeet ceremony, again focus is paid on setting, ambiance and food remains in forefront.
2. What is the long term vision?
Referral business world is for us. Customers come with certain expectations so the bar is already raised. We are number 2 property in Asia Pacific in all Le Meridien hotels.
Our vision is to become no one and be there. For guests, it's not a simple check in but a place to relax and unwind. Services are customised for the guest depending on the type of stay. We have our tools to keep everyone updated in status and queries of guests and their requirements. We give personalised attention to guests by knowing their tastes and serving them accordingly. He said when Jimmmy Shergil visited, the staff got the hint about Jimmy's wish to eat Dosa Sambhar. So when he came at the breakfast table, Jimmy was surprised to see Dosa Sambhar for his breakfast.
Our vision is to become no one and be there. For guests, it's not a simple check in but a place to relax and unwind. Services are customised for the guest depending on the type of stay. We have our tools to keep everyone updated in status and queries of guests and their requirements. We give personalised attention to guests by knowing their tastes and serving them accordingly. He said when Jimmmy Shergil visited, the staff got the hint about Jimmy's wish to eat Dosa Sambhar. So when he came at the breakfast table, Jimmy was surprised to see Dosa Sambhar for his breakfast.
Nidhi KM
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