While I was experiencing The Residence Maldives, I wondered about one thing. How can a property be so well kept and employees genuinely smiling and being caring. Be it the ambiance, food, service , everything was pleasing. I had many questions in my mind for the General Manager of the property- Mr. Meenakshi Sundaram. Good that I got an opportunity to interact with him.
Interaction with Mr. Meenakshi Sundaram
1. Which country’s people visit The Residence Maldives
The Resort is most visited by Korea, Japan, China, UK, Germany, Spain and France. Generally the occupancy rate is 65-70% and during peak season it goes up till 80%
2. What are you doing for Indian guests to come
We didn’t have an Indian menu. Now we have trained staff and also Chefs from India. Our spa- clarins is our pride. Marine environment is unique. It is the largest and deepest in the the world.
3. I see all employees happy and motivated. They serve with passion. What is the secret behind happy employees
We deal with frontline staff and look after them well. A happy staff makes guest happy. We have ongoing training programs to up skill our employees. Also, the key to pleasing staff is that during interviews, whether a person has less skill but a good attitude and has a smiling face, we try and employ that person. A smiling face tries to bring in a lot of positivity and such people are easy to work with. They have better skills for guest service.
Nidhi KM
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