- Chandrashekhar Joshi, General Manager
JW Marriott Mussoorie Walnut Grove resort and spa is a high end luxurious retreat in the heart of India's Himalayan mountains. Offering premium amenities with five F&B outlets along with sophisticated accommodation , conference rooms, halls etc complimented with recreational center for all ages. Surely, its a perfect stop over in Mussoorie be it personal or professional.
Mr.Chandrashekhar Joshi is the General Manager of JW Marriott Mussoorie Walnut Grove and spa. An alumni of IHM Pusa Delhi, he began his career with Le Meridien, Pune in Food and Beverage. Chandrashekhar Joshi joined the Marriott group in 2004 with the Renaissance Mumbai Hotel & Convention Centre in F&B department. In the subsequent 10 years with Marriott; he gained a varied hotel experience with exposure in operation and Sales & Marketing. I got an opportunity to interact with Chandrashekhar Joshi, GM-JW Marriott Mussoorie Walnut Grove Below is the detailed interaction.
Q.1.)What is unique about JW Marriott Mussoorie Walnut Grove resort and spa?
JW Marriott is offering 115 rooms hotel providing a large basket of different things for different people. We have five Food and Beverage outlets, Den area providing recreation to people from toddlers till adults like art and craft, bowling, pool table. Our experience team not only makes guest enjoy the hotel but also outdoor activities like trekking, rafting and other adventure activities.
- JW Marriott Mussoorie_Grand Orchard Ballroom
Q2.)How do you ensure personal touch to guests or connect with them so they go back happy about your hospitality in their hearts and minds
JW Marriott, Mussorie is providing luxury spaces curating personalized experience. It is our job to create a memorable experience for our guests. We reach out to our guests forty eight hours prior to their arrival. This call is to ask about how they are coming, at what time and their preferences. If there is a special occasion , we become a part of the occasion by providing a special experience related to it curating to their liking. We have a generic or customized welcome explaining the welcome and its ritual. Marriott Mussorie creates dishes as per preferences of guests. Our experience team constantly keeps in touch with guests to customize to their needs to ensure their beautiful experience.
Nidhi KM
No comments:
Post a Comment