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| Pool at Kovalam |
- Destination-dining-at-beach Kovalam
One of my close relative visited resort of Niraamaya Retreats for two days in Kovalam and was all out for them. He wanted to be there again not for a day or two but for full two weeks and just relax there.
Coincidentally, I got an opportunity to interact with the CEO of this chain. So, I grabbed it. This would give me the perspective of providers of hospitality.
So, I will share my dialogue with Manu Rishi Guptha, the CEO of Niraamaya retreats.
Here you go! Below are few excerpts:
- Niraamaya-luxury-wellness-center
- Room-view-outside Thekkady
Nidhi: What is unique about Niraamaya Retreats?
Manu: Each property of Niraamaya Retreats is a collection of small private retreats focussed on wellness more than the Business. We are providers of wholistic and great experiences managing happy times for Indian and foreign clientals.
Manu: Each property of Niraamaya Retreats is a collection of small private retreats focussed on wellness more than the Business. We are providers of wholistic and great experiences managing happy times for Indian and foreign clientals.
There is a great emphasis on locations of our retreats. All are spectacular. The way setting is done is to provide luxury through space. Example , our Kovalam property has 31 acres of area and 31 rooms. So, you can say almost an acre is to a room. The setting is a fusion of traditional and contemporary architecture.
Nidhi: How do you ensure personal touch to guests to generate long term relationships?
Manu: There is a full blown in-house training that is provided to our employees. It is to inculcate a culture in them as to how to conduct themselves with guests, teach them how to be a perfect host to a first time traveller to India or other guests. A person who spends 9-10 days on an average would like to feel at home. So, we focus at delivering service in a way that leaves them with pleasant memories.
Nidhi KM
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