Pool at Kovalam |
One of my close relative visited resort of Niraamaya Retreats for two days in Kovalam and was all out for them. He wanted to be there again not for a day or two but for full two weeks and just relax there.
Coincidentally, I got an opportunity to interact with the CEO of this chain. So, I grabbed it. This would give me the perspective of providers of hospitality.
So, I will share my dialogue with Manu Rishi Guptha, the CEO of Niraamaya retreats.
Here you go! Below are few excerpts:
Nidhi: What is unique about Niraamaya Retreats?
Manu: Each property of Niraamaya Retreats is a collection of small private retreats focussed on wellness more than the Business. We are providers of wholistic and great experiences managing happy times for Indian and foreign clientals.
Manu: Each property of Niraamaya Retreats is a collection of small private retreats focussed on wellness more than the Business. We are providers of wholistic and great experiences managing happy times for Indian and foreign clientals.
There is a great emphasis on locations of our retreats. All are spectacular. The way setting is done is to provide luxury through space. Example , our Kovalam property has 31 acres of area and 31 rooms. So, you can say almost an acre is to a room. The setting is a fusion of traditional and contemporary architecture.
Nidhi: How do you ensure personal touch to guests to generate long term relationships?
Manu: There is a full blown in-house training that is provided to our employees. It is to inculcate a culture in them as to how to conduct themselves with guests, teach them how to be a perfect host to a first time traveller to India or other guests. A person who spends 9-10 days on an average would like to feel at home. So, we focus at delivering service in a way that leaves them with pleasant memories.
Nidhi KM