Hospitality Industry way forward… part 2- What steps are Novotel and Mercure KCP, Hyderabad taking in the new normal

 You must have read my previous article on the steps taken by premium Hospitality brands in the wake of Corona Pandemic to ensure guests safety. On one side travel enthusiasts are eager to travel and cannot wait any more, the hospitality Industry on the other side is equally eager to welcome their dear guests with folded hands. As we plan to travel in the near future, we explore about the steps taken by hotels/resorts in the new normal to make guests comfortable and tension free. We have taken interviews of the spokespersons – Mr. Rubin Cherian, GM of Novotel Hyderabad Airport, India ; Mr. Soumitra Pahari, General Manager, Mercure Hyderabad KCP 

Below are the steps taken by the above mentioned properties.

P.S>Photo Credits the respective hotels

1. How are you anticipating the inflow of guests post Covid

Mercure Hyderabad KCP- As the country is gradually unlocking and people have started to travel, we have seen a ray of hope for revival. Accor has also initiated a special offer ‘Let Us Take Care of You’ which has helped us tap the local staycation business from the city. We also have initiated take away and home delivery services via partners to ensure that our patrons continue to enjoy our delicacies in the comfort of their home. This was being appreciated and accepted by the customers. This is the testimony of the fact that guests trust us in terms of providing hygienic food from their favourite outlets. With our new inclusive approach, we are also working on growing the trust factor of the regular diner to visit us at our restaurants without any fear. We are engaging our digital and PR levers for the same. We have also witnessed that wedding and social events have also realigned themselves and continue in a closed group of maximum 100 people with social distancing and hygiene being the most important criteria. This is a positive start and we hope that things will settle down soon.

Exterior Mercure KCP Hyderabad

Novotel Hyderabad Airport- Hotels have been adversely affected due to the pandemic and the climb out of the pandemic is going to be gradual. Though the hotels have started opening up across the country, the pace of leisure and corporate travellers trickling in is slow. Since "Unlock 1.0" phase, we have seen a steady rise in our business. Historically, we as a hotel have had a unique business mix which comprises of an array of segments, such as socials, weekend leisure from the city, MICE, corporate travel, crew as well as long stay guests. We are glad to share that we’ve already hosted a healthy number of weddings at the property (respecting the 50 guests gathering rule), a steady crew movement from airlines, city dwellers seeking some time off as they come to our hotel for staycation and some corporate travel. We are eagerly waiting for the MICE segment to pick up pace as this is one segment that most Hyderabad five-star hotels are dependent on. We definitely consider our hotel to be a preferred venue as we have the luxury of large spaces both indoor and outdoor and the ease with which conference organizers can conduct their large events and yet abide by the safe distancing norms. People are adapting to the new normal and we at Accor under the label of ALLSAFE have also implemented stringent safety and hygiene protocols to provide a safe experience to all our guests.

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Exterior Novotel Hyderabad